Refund Policy

Scope

This policy applies to initial subscription payments, subscription renewals, and one-time credit pack purchases. Each payment is evaluated as a separate order.

Nothing in this policy limits any non-waivable consumer rights available under applicable law.

Seven-Day Request Period

You must submit a refund request within 7 calendar days after the payment is completed. Requests submitted after that period are not eligible unless required by applicable law or covered by an exception below.

Refund Amount

Refund eligibility is based on the credits granted by the order and the credits remaining from that order when we review the request:

• No credits used: We will refund 100% of the amount actually paid for the order.
• Up to and including 50% used: We will refund the unused percentage of the amount actually paid for the order.
• More than 50% used: The order is not eligible for a refund.

For example, if an order grants 1,000 credits and 300 credits have been used, 70% of the amount actually paid is refundable. Discounts are reflected in the amount actually paid. Taxes and payment-provider charges are handled as required by applicable law and the payment provider.

Credits from different orders are not combined when calculating a refund. Promotional, complimentary, or otherwise free credits have no cash value and are not refundable.

Effect of a Refund

When a refund is approved:

• All credits remaining from the refunded order are revoked.
• A refunded subscription ends immediately, its paid benefits are removed, and future automatic renewals are canceled.
• Credits already used are not restored.
• An order cannot be refunded more than once.

Refunds are issued to the original payment method. The time required for funds to appear depends on the payment provider and financial institution.

Failed or Canceled Generation Tasks

If a generation task fails because of a system error or is canceled by the system, credits charged for that task are automatically returned. Returned credits are not treated as used when calculating refund eligibility.

AI-generated results are probabilistic. A successful task is not eligible for a separate credit return solely because its style, composition, details, or other subjective qualities do not meet your expectations. You may still request an order refund under the rules above.

Billing and Service Exceptions

If you are charged more than once for the same order, or payment succeeds but the purchased subscription or credits are not delivered, contact us. After verification, we will correct the account, deliver the purchase, or issue an appropriate refund.

For a prolonged, material service failure, we may provide returned credits, extend service, or issue a refund as appropriate to the circumstances and applicable law.

Abuse of This Policy

We may deny a refund request involving fraud, repeated refund abuse, automated abuse, attempts to evade usage limits, a violation of our Terms of Service, or other clear misuse. This does not affect rights that cannot be waived under applicable law.

How to Request a Refund

Submit a support ticket through your account settings within the 7-day request period. Include the account email address, order or transaction number, payment date, and reason for the request. Do not include full payment-card details.

We may request additional information needed to verify the payment and calculate usage. Approved refunds are sent to the original payment method.

Contact

If you have questions about this Refund Policy, please submit a support ticket through your account settings or contact us at the email address provided on our website.